10 ways to track time! Part 1

Failed multi-tasking

Yesterday, we had a long and interesting demo of the Time Tracker with a fairly large group of people at a new prospect. During the demo, one of the people commented “So you have four different ways of tracking time inside Salesforce”. It struck me that I had never thought about it that way. Perhaps,…

Point and click Salesforce configuration

Salesforce is an extremely flexible and powerful platform that works for many different implementations. Its power comes from the degree of configuration that it provides, out-of-the-box. Taking off from our previous post, configuration allows a user to personalize aspects of the system without having to depend on an experienced programmer. With customization, you need bespoke…

Configuration or Customization – what makes sense?

Configuring a shirt

As a society we are increasingly using online or cloud-based software in everything from buying clothes to managing our bank accounts. As you look around for cloud software for your organization’s needs, you’re quite likely to hear the terms “configurable” and “customizable” being thrown around, sometimes interchangeably. It’s critical that we understand the difference between…