Last week, we spoke about how powerful Salesforce’s configuration options are. It is configuration that allows Salesforce to fit into many different business situations.
With the TimeTracker, we give you a layer of configuration above and beyond those provided by Salesforce. You get several configurable options to make the TimeTracker fit your business needs and requirements closely, without having to go through the time and expense of a “customized” solution.
The idea is to enable you to match the TimeTracker to your business process as closely as possible. And to do all this easily and quickly, without having to depend on busy programming staff. You can configure everything that you need with a series of drop downs, clicks and check boxes.
You can select the specific objects in Salesforce to which you want to track time to. Let’s say you want your Sales team to track time to Opportunities and Tasks related to them rather than to Projects and Tasks. So now your Sales team would see Opportunities and Tasks as the two drop downs on their mobile phones. You can do that by selecting Opportunities and Tasks as the two drop downs that your users see, when you configure the Time Tracker. You can also choose the specific fields from those two objects that will actually show up on your user’s mobile phones. If you want each user to see only those Opportunities that are assigned to him/her, you can set that up as a filter condition, when setting up that specific configuration.
Let’s say now, you want your Service Engineers to track time to Orders and Cases. You can set up another App Key that will allow you to set up a different set of drop-downs from what you set up for your Sales team. Again with the same level of granularity for Orders / Cases assigned to specific Service Engineers.
With the TimeTracker, you get a whole set of options for configuring the product to your exact requirements:
- You can choose what specific work types or Check-in Types your mobile users can track time to. Let’s say you have construction teams and you want to track time when they Travel, Load/Unload Equipment, Lunch Breaks and Work, you can do that very easily. Now let’s say you are a healthcare business where your therapists travel to patient locations, you could choose to track time for Travel and Therapy.
- For each Check-in Type, you can select whether your users need to take a photo at the beginning and end of each transaction.
- You can set up specific instructions for your users at each step
- You can set up whether GPS Location Tracking should be enabled at Start and Stop of each Check-in Type
- You can set up whether your users need to add Notes at the Start and End of each Check-in type
- You can configure the icon for each Check-in Type to be something that your users are familiar with
- And you can even configure the colors for the icon to match your company colors.
All of these options go back to our original premise that configuration allows a business-focused user to personalize aspects of a system, without having to depend on programmers to do so.