Managing Employee Paid Time Off Doesn’t Have To Be Difficult

Every worker deserves time off, and paid time off (PTO) is one of those perks many companies choose to offer. Reviewing and approving paid time off used to be overwhelming, but with modern tools in place, managers can now focus on more important things. Similar to traditional leave, with paid time off, employees get paid…

5 Tips To Stay Focused At The Office Or At Home :)

How to stay focused in a busy office

Some people thrive in a busy office, but not everyone is cut out for working in a distracting atmosphere. If you’re struggling to get things done at work, there are plenty of ways to be productive without chaining yourself to your desk and swearing off all social interaction. The most precious commodity in today’s world…

10 ways to track time! Part 2

Good to see you back. In Part 1 of this blog, we explored the four ways in which you can track time inside Salesforce. Today, we’ll move on and explore how you can track time on the web and on the Time Tracker mobile app. Remember that in all these cases, all your time tracking…

10 ways to track time! Part 1

Failed multi-tasking

Yesterday, we had a long and interesting demo of the Time Tracker with a fairly large group of people at a new prospect. During the demo, one of the people commented “So you have four different ways of tracking time inside Salesforce”. It struck me that I had never thought about it that way. Perhaps,…

Automatic Case Time Tracking in Salesforce

importance of time

Assume that your Customer Support gets a Case that comes in late Friday evening. It doesn't get worked on until Monday morning. While your Support Team spends just 10 minutes working on the Case, the Case Age calculation tells you that it took almost 3 days to close! Throws your Case handling metrics completely out of whack,…