10 ways to track time! Part 2

Good to see you back. In Part 1 of this blog, we explored the four ways in which you can track time inside Salesforce. Today, we’ll move on and explore how you can track time on the web and on the Time Tracker mobile app. Remember that in all these cases, all your time tracking…

Automatic Case Time Tracking in Salesforce

importance of time

Assume that your Customer Support gets a Case that comes in late Friday evening. It doesn't get worked on until Monday morning. While your Support Team spends just 10 minutes working on the Case, the Case Age calculation tells you that it took almost 3 days to close! Throws your Case handling metrics completely out of whack,…

Time tracking in Salesforce

Mechanical clock in Prague

Two years ago, we started down the route of time tracking on mobile devices for field and remote workers. All data from the mobile devices synced back into Salesforce in near real-time. Our goal was to give field workers the ability to get their work times into Salesforce on a mobile. We did build a simple…

Moving to mobile time tracking: Are you prepared?

So you are transitioning from paper timesheets to a slick new mobile time tracking system with all the bells and whistles. You're excited about the new technology and you know the ROI of automated time tracking. But after years of using a manual time tracking system, you're definitely apprehensive about the move to a mobile time…

Do you know how your employees are spending their time

How do you track employee time?

Add in costs for compensation, federal, state and local taxes and other benefits and I'm fairly certain that employee costs are the single biggest expense for most companies. Every hour that your employees spend working has a certain cost attached. Do you know how your employees are spending their time? Are you able to track…