Is Your Team Slacking? Fix These 7 Time Wasters

We all know that staying 100% focused at work is virtually impossible. You might have the most motivated employees, and they’ll still need to disconnect from time to time.  But what happens if disconnection becomes the norm in your company? If your productivity levels are plunging, you might want to check what your employees are…

Managing Employee Paid Time Off Doesn’t Have To Be Difficult

Every worker deserves time off, and paid time off (PTO) is one of those perks many companies choose to offer. Reviewing and approving paid time off used to be overwhelming, but with modern tools in place, managers can now focus on more important things. Similar to traditional leave, with paid time off, employees get paid…

10 ways to track time! Part 2

Good to see you back. In Part 1 of this blog, we explored the four ways in which you can track time inside Salesforce. Today, we’ll move on and explore how you can track time on the web and on the Time Tracker mobile app. Remember that in all these cases, all your time tracking…

Automatic Case Time Tracking in Salesforce

importance of time

Assume that your Customer Support gets a Case that comes in late Friday evening. It doesn't get worked on until Monday morning. While your Support Team spends just 10 minutes working on the Case, the Case Age calculation tells you that it took almost 3 days to close! Throws your Case handling metrics completely out of whack,…