5 Tips For Measuring Your Employees’ Time And Productivity Levels

Employee Productivity

We all want to be productive, but productivity isn’t something you can enforce on others. The productivity of your employees will depend on many factors that you won’t be able to control - like their health, motivation, unforeseen events, etc. Some things you do have control over, though. You can help your employees stay productive…

10 ways to track time! Part 2

Good to see you back. In Part 1 of this blog, we explored the four ways in which you can track time inside Salesforce. Today, we’ll move on and explore how you can track time on the web and on the Time Tracker mobile app. Remember that in all these cases, all your time tracking…

10 ways to track time! Part 1

Failed multi-tasking

Yesterday, we had a long and interesting demo of the Time Tracker with a fairly large group of people at a new prospect. During the demo, one of the people commented “So you have four different ways of tracking time inside Salesforce”. It struck me that I had never thought about it that way. Perhaps,…

Automatic Case Time Tracking in Salesforce

importance of time

Assume that your Customer Support gets a Case that comes in late Friday evening. It doesn't get worked on until Monday morning. While your Support Team spends just 10 minutes working on the Case, the Case Age calculation tells you that it took almost 3 days to close! Throws your Case handling metrics completely out of whack,…

Time tracking in Salesforce

Mechanical clock in Prague

Two years ago, we started down the route of time tracking on mobile devices for field and remote workers. All data from the mobile devices synced back into Salesforce in near real-time. Our goal was to give field workers the ability to get their work times into Salesforce on a mobile. We did build a simple…