dftly Mobile Apps
mobile apps that work directly with information in Salesforce
dftly Base is the technical infrastructure for integrating any mobile app with Salesforce Sales
Cloud. It includes an in-app help desk with Live Chat, Case Creation and FAQs. dftly Mobile Apps, on
the other hand, are specific, use-now apps built on top of dftly Base.
The technical infrastructure for any mobile app to leverage two-way
communication with Salesforce. Live Chat, FAQs, Cases, etc. work directly with Salesforce.
Quick and easy way to keep track of employee/contractor work times on
their mobile phones, with data appearing automatically in your Salesforce.com org.
Check back here regularly. We are always building new apps.
dftly enables you to create
consumer-friendly mobile apps that work directly with information in the Salesforce Sales cloud
Build deep relationships thru two-way communication with Salesforce.
Customers register on your mobile app, data in Salesforce in one click.
Give your customers one-click access to your agents – an assigned
agent will see your customer’s complete details pop right up in their Salesforce screen.
Enable your app customers to raise Cases directly in your app. Your
agents in Salesforce see these as regular Cases.
Help your app customers help themselves – by accessing your FAQs from
inside your app; happy customers, lesser work for everyone.
Push notifications when issues are answered, Cases are closed,
whatever – automatically or manually from Salesforce to your app.
Your app customers’ phone make, model, OS, form factor – a whole lot
of detail, all available for analysis within Salesforce
Help your customers help
- Reduce calls to your support center
- Empower your customers to help themselves
- Searchable in-app FAQs, when your customer needs it
- Set up FAQs once online; make it available everywhere.
Make it easy for your customers to
reach out via Chat.
- Keep customers in-app for support and feedback
- Simple and intuitive in-app chat; as easy as using Whatsapp
- Chat requests handed off to logged-in, available agents.
Solve your customers’ issues
- Allow your customers to raise support cases, in-app
- Process in-app cases like cases from any other channel
- Keep your customers within your app, even for support issues
- Notify your customers when their case is resolved.
Keep all customer interactions
Organize all of your customer interactions in one place with our automatic integration with
Salesforce. Connect with your customers in every channel that they choose. From call center to
in-app chat to web; bring every customer communication together for a truly omnichannel
Working with a different CRM, but want to help app customers dftly? Talk to us, we may be able to help!
Email us, snail mail us or send us a message below and someone
will get back to you ASAP
San Jose CA 95935