Salesforce AppExchangeHow Onware Solved Its Billable Hours Problem—Without Overhauling Operations
Onware, a trusted name in contract administration software and business intelligence consulting for the construction industry, helps AECO stakeholders—architects, engineers, contractors, and owners—collaborate more efficiently through real-time access to project documents.
But while their client-facing tools ran like clockwork, internal operations were quietly leaking value. Inaccurate time tracking and delayed invoicing were taking a toll on both revenue and project visibility. Onware needed a fix—one that didn’t require disrupting their team’s workflow.
Challenges
Fragmented Time Tracking
Consultants were logging hours in spreadsheets and disconnected tools, leading to lost time entries and inconsistent billing.
Manual Invoicing Workarounds
Double data entry, corrections, and approval delays made invoicing a slow and error-prone process.
Lack of Real-Time Insight
Without live visibility into tracked time, it was difficult to measure project profitability or spot bottlenecks early.
Growth-Driven Pressure
As Onware scaled, these inefficiencies multiplied, increasing overhead and making accountability harder to enforce.
Solution
Onware adopted PK4 TimeTracker—seamlessly embedded into their existing Salesforce ecosystem. There were no new tools to learn, no major workflow changes—just better tracking, smarter automation, and real-time visibility.
Salesforce-Native Time Logging
Team members tracked time directly within Salesforce Cases tied to AECO projects—making adoption effortless.
Web Access for Non-Salesforce Users
A browser-based companion app allowed everyone to log time, regardless of their access to Salesforce.
Automated Project Sync
Time codes and task structures auto-synced with Onware’s workflows, ensuring consistency and reducing manual setup.
Results
Accurate time capture across the board
By embedding PK4 TimeTracker directly into Salesforce, Onware eliminated the fragmented and error-prone practice of logging time across spreadsheets and siloed systems. Every consultant could now track time in real time, directly against relevant cases and tasks. This consistent capture not only prevented billable hours from slipping through the cracks but also created a reliable data foundation for reporting and analysis.
Invoicing became faster and far more reliable
With automated syncing of time logs and project structures, the invoicing process was no longer bogged down by double data entry or manual reconciliation. Finance teams had immediate access to clean, accurate time data, enabling quicker turnaround on invoices and reducing the risk of errors. What once took days to finalize could now be processed in hours—helping Onware get paid faster.
Administrative overhead was cut in half
Time-consuming tasks like correcting time entries, chasing consultants for updates, or manually entering time data into billing systems were dramatically reduced. Automation took over the busywork, freeing up valuable admin hours. This allowed the operations team to focus on higher-impact activities while significantly reducing the cost of managing time data.
Greater visibility into time spent across projects
With all time data centralized and updated in real time, project managers and leadership had a clear view of how hours were being allocated across clients, teams, and project phases. This visibility made it easier to flag scope creep, measure project profitability, and make informed decisions mid-project—rather than uncovering issues after the fact.
Improved team accountability without added complexity
Because time tracking was integrated directly into the tools employees already used, adoption was seamless. No extra training, no new logins—just simple, intuitive logging. This made it easier to hold team members accountable, as missed time entries or anomalies stood out clearly. And since it didn’t add friction to their workflow, the team didn’t push back—they embraced it.
Tech Components
- PK4 TimeTracker in Salesforce
- PK4 TimeTracker Mobile App
- PK4 TimeTracker Web App
Reduced data collation time by over 95%
Seamlessly from the PK4 TimeTracker to Labor Costs on Certinia!
Increased revenues with better time tracking