How To Stop Employee Time Theft

by Surekha Shetty | Dec 14, 2021 | Software, Time Tracking

Most employers would probably like to think that they can trust their employees and employees will be honest for the most part. However, we can never be entirely sure that the people working for us won’t take advantage if given the opportunity. Indeed, a study showed that 43% of employees who have filled in timesheets had exaggerated the length of time they worked. Studies have also shown that around $400 billion is lost every year in lost productivity in the United States, further highlighting the need to address the problem.

Employee time theft comes in several types, and not all of them are necessarily deliberate. Some of the most common include:

Charging for time spent on personal tasks
Buddy punching is a practice that involves an employee’s co-worker punching in for them despite the employee not being at work. Buddy punching alone is thought to cost approximately $373 million alone every year
Employees deliberately adding extra time to their worksheets
Employees not clocking out for breaks
Field employees claiming to have been working but performing other tasks, or even staying at home instead
Accidentally overestimating time worked.

Time theft is a real problem for many companies, especially in times of uncertainty. However, one of the most significant difficulties companies face regarding employee theft is that it’s challenging to detect. Managers cannot monitor all employees at all times, especially where field workers are concerned, and honest errors can be particularly difficult to identify. However, you can take some steps to overcome the issue.

Establish Clear Policies

One way you can help overcome some of the issues is to put a deterrent in place. Your managers can let employees know that they’re aware of problems like buddy punching and that employees will be reprimanded if caught doing so. The act of bringing up the topic alone can avoid complacency among employees and deter them from punching in for friends. Make sure to be polite and respectful when reminding your employees about your policies, but also make sure that you’re firm. Acting on indiscretions will help to send the message that you will not tolerate time theft.

Educate Management

Quite often, the signs of time theft are right in front of us, but we won’t spot them if we don’t know what we’re looking for. For example, what might appear to be a case of an employee working later than others could easily mean that they’re not being honest about their time sheet. After all, it’s a lot easier to be dishonest on your time sheets when there’s nobody around because they’ve already gone home for the day.

Educate Employees

In many cases, time theft might be down to misunderstandings that you can easily clear up with simple communication. You should also make it clear to employees when it’s reasonable for them to record to add time and when it isn’t. You can also educate your employees on the potential harm that time theft can cause businesses, potentially even placing their jobs and their colleagues’ jobs at risk.

Use Time Tracking Software

Software like the PK4 TimeTracker will help to ensure that time is tracked accurately and fairly. For example, the buddy punching system won’t work with time tracking software because employees have to be logged into their computers or on their own mobile devices to track time. The system also helps prevent forms from being filled in erroneously, while it also helps management see which tasks their employees have been working on.

Time tracking software will also help ensure time is recorded accurately for field workers. The time tracking app can record an employee’s location through GPS, so you know they were in the right place. The software is also easy for employees and managers to use, while reviewing and approving timesheets is also made simple, further helping to ensure accurately recorded time.

Overall, time tracker software will help to empower teams to work better and be more productive. Time sheets will more accurately reflect work that has been done while also giving management access to helpful information such as how much time employees spent on particular tasks. Such information will help management see if time is being spent effectively, helping them make their teams more productive while also helping to reduce frustrations.

Smash Your Working Day With Time Blocking

by Surekha Shetty | Jun 9, 2021 | Project Management, Software, Time Tracking

We’ve all probably created a to-do list at some point, and they can be very useful at helping us to remember what we have to do. But to-do lists are not so good at time tracking and helping you actually get stuff done. Considering that research has shown 41% of items on to-do lists never get done, it would maybe be more appropriate to call them things that probably won’t get done lists.

So, why is it that to-do lists so often just don’t get done?

One reason is that to-do lists are not great for efficient time management is that they don’t take into account how long a particular task will take. Such a list will say nothing about whether a particular task will take a few minutes, or a few hours, potentially leaving you without enough time to complete other tasks on your list.

Another reason to-do lists aren’t great for boosting productivity is that you can end up trying to do multiple things at once, harming your productivity overall. As one ancient Roman dude by the name of Publilius Syrus once said: “To do two things at once is to do neither”.

The good news is that time blocking helps to make project management so much more effective.

What is Time Blocking?

Time blocking is a time management system that involves segmenting your working day into ‘blocks’, and assigning a particular task to that block. During each block, you will focus on the task allocated to it, and nothing else. This task management system helps improve productivity for numerous reasons, including:

Prioritizing: Time blocking helps to make it easier for you to prioritize your most important tasks, helping you to make sure they get done first. It also helps you see where some tasks can be delegated to other people.
Allows Better Focus: A lot of people seem to think that multi-tasking helps to get more done, but they’re quite mistaken. Indeed, research has shown that multitasking can ⦁ increase the length of time it takes to complete tasks by 40%. By dedicating a block of time to one specific task, you can cut out multi-tasking, making yourself more productive.
Parkinson’s Law: Parkinson’s law states that the amount of work you have will expand to fill the time available to complete it. It also means that if you know that you have a limited time slot then you’re more likely to get the task done within that time.
Helps to Draw Boundaries: One of the biggest issues facing time management is that other people always need x, y, or z done. It can be difficult to say no to helping other people with their tasks, meaning that less time is being spent on your own task. Assigning blocks to certain tasks and letting other people know will make it easier for you to draw boundaries and say no.
Improved Time Management: Time blocking helps you with time management; it helps you be more realistic in terms of how long a particular task will take and how it will fit into your day.

How to Time Block Like a Boss

You should also use time tracking software like the PK4 TimeTracker. A time tracker will help you get a better idea of just how long you are spending on particular tasks – a potentially very powerful tool for project management. It can be surprising to learn from a time tracker just how much time you’re spending on relatively unimportant tasks, helping you to boost productivity by focusing on other more important activities instead.

Using a calendar will help make task management a lot easier for you and make it a lot easier for you to visualize your week ahead. Being able to visualize your day makes it much easier for you to prepare, boosting your productivity. Don’t forget to share your calendar with other people so they know to leave you alone when you’re focusing on something important.

When time blocking, one of the first things you should do is to ask yourself which of your tasks are high-priority, and which are less important. Your time-blocking calendar should then focus on making sure there’s sufficient time for the more important tasks. When setting a block of time for each task, make sure to be realistic in terms of how long they will take to complete.

Also, try to allocate your most important tasks to when your productivity levels are at their highest. If you’re somebody who isn’t quite with it until 10:30 am when you’ve had your caffeine fix, then plan your day so you’re working on the important stuff when you’re firing on all cylinders.

We’re not superhuman; we all need the occasional break to recharge our body and mind. Effective project management requires allocating blocks of time to breaks. It might mean taking an hour or so out of your working day, but feeling energized will help to increase your productivity levels overall.

How Monitoring Breaks Can Help Optimize Work

by Surekha Shetty | Jun 3, 2021 | Software, Time Tracking

Productivity is a hot topic in the business world. We measure it, track it, and think of ways to get more of it. And if it doesn’t live up to our expectations, then our employees must not be working hard enough.

But productivity isn’t just about hard work. Attending to your workers’ basic human needs is a win-win for everyone: strategic breaks are shown to improve decision making, focus, creativity, and ultimately the profitability of your company.

Your employees need regular breaks, and it’s your job as their leader to make sure they take them in a way that doesn’t negatively affect your business or your employees’ quality of life.

But when dealing with so many personality types – the ambitious overachiever, the slacker, the guy who doesn’t know how to use the Check-In/Check-Out functions properly – how do you ensure everyone gets treated fairly?

Let’s look at what types of breaks there are, what’s actually legal, and how you can best manage your employees’ breaks.

The main types of breaks you can use

Before setting up any kind of break, you need to make sure your plan aligns with your country’s laws and regulations. For example, US federal law doesn’t mandate any breaks during work hours, but individual states have their own regulations, like taking a 30-minute unpaid meal break if you’re working more than five hours.

Breaks can range from 5 to 30 minutes, and they can be paid or unpaid. Your employee can take breaks for meal purposes or to rest from intense intellectual or physical work. Let’s talk about how you can track these breaks inside our Time Tracker.

Automatic break time

An automatic break is a break that managers can insert into the worker’s schedule at a specified time, according to the existing break time rules. The break time gets automatically deducted from user’s worked hours, regardless of what they chose to do with their time.

Automatic breaks are usually an unpaid time slot that’s reserved for meals. But since we’re not robots and need some flexibility in our lives, these types of breaks can cause trouble.

Your employee might not understand this concept at first and clock out for an additional break, which could lead to misunderstandings and additional deducted time. Or certain managers could abuse their authority and make their employees work during a break time that’s rightfully theirs.

Manual break time

Another way you could approach breaks when tracking your employee’s work hours is by setting up a time interval that your employee can use as a break.

This works best for flexible jobs where strict schedules can’t be enforced – sales, customer service, etc.

So how does manual break monitoring work?

If your employee clocks out and back in within the amount of time you’ve allotted for breaks, then his break time is paid. If the break time is exceeded, those minutes get accounted as unpaid.

You can find more information on using our software’s Check In/Out function in this article.

Of course, manual breaks work best if clear rules are set in place. So let’s look at some ways you can set clear ground rules for your workers.

How to optimize work breaks for employees

Project management is tricky – you’re dealing with deadlines, demotivated workers, and catering to your employee’s needs. So how do you increase productivity by optimizing breaks and making sure that your employees make the most out of those breaks?

Create rules and communicate them well

Do your employees know that their lunch break is automatically deducted from their schedule, and are they aware of the time they need to go on break?
Do your employees need to clock out for bathroom and smoking breaks, and how far can they go from the building?
Will your employees get paid if they work during their breaks instead of taking time off?

Time tracking your employee’s activity should be based on reality, and managers have the responsibility to oversee how workers spend their time – whether they’re working too much or too little.

Experiment with break length and time

Imagine a restaurant employee taking a 20-minute break during the busiest time of the evening. That would certainly hurt your business’s productivity and your customer satisfaction.

Analyze which parts of the schedule are slowest in terms of customers, and set most of the breaks at that time. You could also take a look at your employees’ task management and see where most of the work happens and where productivity starts to dip. This could also offer you an idea of when short breaks are most effective.

Listen to feedback

You may be creating and enforcing the rules, but your employees aren’t machines. It’s always in your best interest to listen to how your breaks – or lack of them – may influence your employees’ motivation and productivity.

Time tracking is essential to all parts of a business, including breaks. Our Time Tracker’s multiple features, including setting automatic breaks and using the Check In/ Out function to allow for manual work breaks will give you clarity on how much time your employee is spending on rest and rejuvenation.

As you use time tracking over a time period, you will be able to analyze your employees time entries and breaks. You will see that allowing breaks and using time tracking to identify the optimal time for breaks is good both for your business and for your employees.

Photo by Redd on Unsplash

10 ways to track time! Part 2

by Surekha Shetty | Aug 3, 2020 | Software, Time Tracking

Good to see you back. In Part 1 of this blog, we explored the four ways in which you can track time inside Salesforce. Today, we’ll move on and explore how you can track time on the web and on the Time Tracker mobile app. Remember that in all these cases, all your time tracking data is still safely within Salesforce. One other thing to remember is that users who use the Time Tracker on the mobile or on the web, do NOT need to be Salesforce users.

On the Web
There’s two ways to track time on the Time Tracker Web app. You can track time by checking in time for multiple tasks/activities or you can use a timer that you can Start/Stop as you do your work.

Check In/Out: Checking In/Out on the Time Tracker web page means that you are Starting / Ending a timer as you work on a Project / Task (or whatever has been configured for you). You do this by selecting

the Check-in button on the top right hand corner of your screen when you login to the Time Tracker Web. You simply select the Project / Task that you are working on. Key in any notes that you want your manager/supervisor to see and click on the Check-in button. This option tracks time as you are working on a Project/Task. When you are done working, click on the Check-Out Now button, if you want to Check out at the current time. If you forgot to Check-Out at the time that you actually finished your work, you can put in the actual hours and minutes that you worked on the task and click on the Checkout button. This will work as long as the Check-in time plus Hours Worked is less than the Current Time.

Multi Check In: Use the multi check-in option, when you want to add timesheet entries for Project / Task that you worked on each day from

the drop downs, Add any information that you need on the additional fields configured for you. Fill in the Start and End times for the activities that you worked on. You can enter up to 10 different activities on this screen. When you are done, click on the Submit button. If you have more activities that you need to add in, you can do so.

A Manager/Supervisor can also Approve / Reject timesheet entries put in by people that report to her.

On the Time Tracker Mobile app

The Time Tracker mobile app works on both iOS and Android devices.There are four different ways that you can track time on the mobile app. Checking in/out as you work on an activity OR manual entry after you’ve completed the activity. We also have a Kiosk mode that you can use as a replacement for a punch clock. This is really useful in a factory/warehouse/office setting where you want all your employees to Clock In and Clock Out as they start and end their work for the day The Time Tracker Team mode allows a Team Lead/Supervisor to Clock In/Out individual team members and then Check In all Clocked in team members.

Check In / Out: As in the other cases, Check In/Out means that you are starting a

timer for work that you are currently working on. There are two ways that this works. If you are set up as an Individual User, you can check in/out of Projects / Tasks on your mobile device. This is a good option for Exempt employees who need to track time for billing/invoicing. If you are set up as a Personal User, you can clock in at the Start of your work day and Check In/Out of multiple Projects/Tasks with different check-in types. Some check-in types that our customers currently use include options for Job, Travel, Loading, Cleanup, etc. This option is good for non-Exempt employees for whom you need to track hours and breaks for payroll purposes. On the mobile, you can configure the app to collect GPS locations at specific transactions. Users can also take pictures at the jobsite and add them in.Users on the mobile can get notifications, when they are assigned a project or when anything changes on their projects.

Manual Entry on the mobile: Sometimes, you may want to enter your time

Manual Time Entry - Mobile — Manual Time Entry – Mobile

details after the actual work is done. You may have forgotten to enter the time, your phone could have been out of charge or perhaps you left your phone at home, Whatever the reason, you may not have been able to Start/Stop the timer as you worked. In such a case, you do have the ability to add the Project / Task that you worked on along with the Start and End Times for the work done. You can add multiple manual entries. You could use this mode of timesheet entry, if you are adding all of your timesheets after completing the work. In general, we suggest that you do this at the end of the day, so you don’t forget things that you have worked on.

Team Mode check ins for entire team

In the Team mode, only the Team Lead needs to have the Time Tracker on his/her mobile phone. The Time Tracker configuration in Salesforce lets you set up Teams with a Team Lead. When you set up Users in Salesforce, you can assign

them to specific teams.

When the Team Lead of a specific team logs in, she sees the names of all the people on her team. The Team Lead can Clock In each member of the Team as they arrive for work. When the Team Lead clicks on the Start Job, Start Travel or Start Loading buttons, all Clocked in Team Members are checked into the Selected Project and Task for that Check in type. When the Team Lead clicks on Stop on the previously Started Check in type, all checked in Team Members are automatically checked out of that Project / Task. This is a great option for teams working together on Construction/Landscaping/Installation type of work. GPS locations and photos can be configured to be collected at the jobsite.

Team members can be transferred between teams for better utilization. A Team Lead can Release a Team Member from her team, if needed. Another Team Lead can “Add” the released Team member to their team, as needed.

Kiosk mode Check In / Clock In

The Kiosk mode can be used in a factory/warehouse/office to replace the

traditional punch card / bio metric time clock. With the Time Tracker in the Kiosk mode, the big advantage is that all time tracking data is in Salesforce and can therefore be used for analysis. Depending on how your Users are set up in the configuration, Users may be able to Check In/Out OR Clock In and then Check In/Out of individual projects. We suggest using an iPad or an Android tablet for the Kiosk. Since multiple people will need to use the same device. The app works just as well on a phone, but the larger format is useful, when you need multiple people to access the device.

So that covers all ten ways of tracking time using the Time Tracker for Salesforce. Whether you want to track time in Salesforce on a web app or on a mobile device, you’ll be hard-pressed to find a solution as configurable and as user-friendly as our Time Tracker for Salesforce.

10 ways to track time! Part 1

by Surekha Shetty | Jul 24, 2020 | Software, Time Tracking

Yesterday, we had a long and interesting demo of the Time Tracker with a fairly large group of people at a new prospect. During the demo, one of the people commented “So you have four different ways of tracking time inside Salesforce”. It struck me that I had never thought about it that way. Perhaps, when you work with the product every day, you gloss over some of these facts.

In any case, this morning, I decided that I’d make a list of all the ways

that you could track time with the Time Tracker. It turns out that there are 10 different ways in which you can track time with the Time Tracker for Salesforce. See my list here on the right. That’s 4 ways within Salesforce, 4 ways on mobile devices and 2 ways on the Time Tracker web app. Pretty cool, huh?

Based on my list, here’s a short description of each of the ways of time tracking and where you could use it.

Within Salesforce

Within Salesforce, you can track time by Check-in, checking in time for multiple tasks using the Multi Check-in, tracking time automatically to specific Salesforce whenever you are on that record in Salesforce and manually entering the time for a specific task when you are on that record.

Check in: Checking in to work within Salesforce means that you

are tracking time to a specific project/task (or whatever has been configured for you). You do this by selecting the Track Time button on the Salesforce Utility Bar. Clicking on the button, pops up a configured window that lets you choose your Project/Task from drop-downs. You can also enter in any notes that you may have. In this case, you are tracking time for an activity as you work on it. So you Check in when you Start on the activity and Check out when you are done.

Multi Checkin: Use the Multi Check in option when you want to

add multiple activities in a time-sheet format. You may choose to add in all your activities for the day at the end of the day or maybe at the end of the week. We suggest doing this on a daily basis, because chances are you’ll have forgotten something important that you did on Tuesday by the end of the week. 🙂 You select the Project / Task / Worktype fields from drop-downs. Fill in the Start and End times or the number of hours that you worked on each activity. By default, you’ll see 5 lines on this screen. Once you click on the Submit button, you can add your next set of activities.

Automatic Time Tracking: This is a great way to track time for

people who spend most of their time inside Salesforce. You do NOT need to Start / Stop a timer like you do with the Check in process. Every time you go to records in Accounts, Contacts, Opportunities, Cases or any other Salesforce object, an Automatic Timer starts right away. It keeps tracking time until you move away from that record. If you move to another Opportunity, the Auto Timer starts tracking time to the new Opportunity. The Auto Timer can be added to all the objects that you want to be able to track time to.

Single record time tracking: This feature again allows you to easily

track time to specific records in Salesforce. But it’s meant for use when you do NOT want time to be tracked automatically. This is meant for users who want to be able to track time to specific Accounts, Opportunities, Cases. But if the users work primarily outside Salesforce using other tools like AutoCAD, drafting and design tools, then this is a great way to track time. These users can go to the specific record where they want to add their time to. A Salesforce component allows you to add the task and the time that you spent on the activity; while the main Opportunity / Case is automatically selected.

So that’s 4 ways to track time just inside Salesforce. Checkin, Multi Checkin, Automatic Time Tracking and Single record time tracking.

Phew! that was a lot. Next week, we’ll talk about the different ways of tracking time on the Web and on the Time Tracker mobile app. Until then, auf wiedersehen!

« Older Entries

How To Stop Employee Time Theft

Establish Clear Policies

Educate Management

Educate Employees

Use Time Tracking Software

How Monitoring Breaks Can Help Optimize Work

The main types of breaks you can use

Automatic break time

Manual break time

How to optimize work breaks for employees

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